Manage Orders

Every sale generates an order that you can track and manage from your dashboard. Automatic notifications, order statuses, and delivery tracking are all centralized in one place.

How do you view your store's orders?

All orders placed on your store appear in the "Orders" section of your Madra dashboard. You will find the complete list with essential information for each order.

• Order number — A unique identifier automatically assigned to each order.
• Order date — The day and time the customer placed their order.
• Customer — The customer's name, email, and shipping address.
• Ordered products — The list of items with quantities, variants, and unit prices.
• Total amount — The amount paid by the customer, including shipping fees.
• Status — The current state of the order (see next section).

What are the order statuses?

Each order goes through several stages, from payment to delivery. Statuses allow you to track progress.

• Pending — The order has been created but payment is not yet confirmed. This rarely happens with card payments.
• Confirmed — Payment has been validated. You can prepare the order for shipping.
• Processing — You are preparing the package. This status is useful for orders that require manufacturing time.
• Shipped — The package has been handed to the carrier. The tracking number is added to the order.
• Delivered — The customer has received their order. This status can be updated automatically via carrier tracking.
• Cancelled — The order was cancelled before shipping. The customer is refunded automatically.
• Refunded — A partial or full refund has been issued after delivery.

How do notifications work?

Madra sends automatic email notifications at each important step to keep your customers informed.

• Order confirmation — Sent immediately after payment with the order summary.
• Shipping — Sent when you mark the order as shipped, with the tracking number if available.
• Delivery — Sent when the order is marked as delivered.
• Refund — Sent when a refund is processed, with the amount and processing timeline.

You also receive an email notification for each new order so you never miss one.

How do you handle returns?

Under EU consumer law, customers have 14 days to return a product purchased online. Here is how to manage returns on Madra.

• Customer contacts you — They send you an email or use the contact form to request a return.
• You validate the request — Verify that the return is eligible (14-day period, unused product, etc.).
• Customer sends the product back — Provide them with the return address and packaging instructions.
• You process the refund — Once the product is received and verified, process the refund from the Stripe or Madra dashboard.

To learn more about return-related obligations, see the Legal requirements page.

How does delivery tracking work?

When you ship an order, you can add a tracking number in the order details. This number is automatically sent to the customer by email.

• Compatible carriers — La Poste, Colissimo, Chronopost, DHL, UPS, FedEx, and most international carriers.
• Tracking link — The customer receives a direct link to the carrier's tracking page to follow their package in real time.
• Automatic updates — The order status can be updated automatically based on carrier tracking information.