Support

How can we help you?

Find answers to your questions or contact our team directly.

Before ordering

How does it actually work?

The process is designed to be as simple as possible:

  • Fill out our form — describe your business, your needs and your preferences (colors, style, desired content). It takes about 15 minutes.
  • Our AI generates your site by combining artificial intelligence and web best practices to create a high-performance site tailored to your industry.
  • A human expert checks everything: content, design, responsiveness, SEO, forms, links. Nothing is published without human validation.
  • You receive your site ready to go live, with your domain name configured.

The entire process takes less than 24 hours.

What formats do you deliver?

Your site is directly hosted and published by us. You don't need to download or install anything. We handle hosting, SSL certificate, domain configuration and technical updates.

If you wish, we can also provide you with the source files of your site (HTML, CSS, JS) so you can keep a copy.

Can I see examples before ordering?

Absolutely. Check out our work directly on our homepage. Each site shown was generated by our AI + human verification pipeline.

The examples cover many industries: tradespeople, freelancers, restaurants, coaches, associations, and many more. This will give you a precise idea of the quality level we deliver.

What do I need to provide to get started?

The bare minimum: fill out our form describing your business. From there, our AI can already generate a complete, professional site.

For optimal results, you can also provide:

  • Your logo (if you have one)
  • Photos of your business, products or team
  • Specific text you want included
  • Your contact details, hours, social media links

If you don't have all of that, no worries: our AI writes the content and we use professional visuals suited to your industry.

How quickly is the site delivered?

Your site is delivered in less than 24 hours after your order is confirmed and your information is received.

AI generation takes a few hours. Human verification and adjustments are done right after to ensure a flawless result.

Your site

Will my site be mobile-optimized?

Yes, 100%. All our sites are designed with a mobile-first approach. The design is first optimized for smartphones, then adapted for tablets and desktops.

Each site is tested across multiple resolutions and browsers before delivery. With over 70% of web traffic coming from mobile, it's an absolute priority.

Is SEO included?

Yes, technical SEO is natively integrated in every Madra site:

  • Optimized title and meta description tags
  • Consistent H1-H6 semantic hierarchy
  • Schema.org structured data
  • Automatically generated XML sitemap
  • Optimized images with alt tags
  • Ultra-fast loading time (Core Web Vitals in the green)

Your site is visible on Google from launch. No ranking position can be guaranteed.

Can I have a professional email address?

Yes. With plans that include a domain name, you can get a professional email address like contact@your-business.com.

We help you set up your professional mailbox. It's a real advantage for your credibility with clients.

How many pages are included?

There is no fixed number of pages per plan. Your site is structured around your business (for example services, about, contact).

The content is structured to cover your business needs and convert visitors into clients.

Will my site be fast?

Yes. Our sites are generated in pure HTML/CSS/JS, without heavy CMS or unnecessary plugins:

  • Lightweight pages that load fast, even on 4G mobile
  • Optimized for Google Lighthouse performance
  • Hosted on a global CDN

A fast site means better Google rankings and a better experience for your visitors.

Subscription & billing

What are the prices?

Our plans start from $29.90/month (or $23.90/month billed yearly, 12 months paid upfront). This price includes:

  • Complete site creation by AI + human verification
  • High-performance hosting on a global CDN
  • SSL certificate (HTTPS) included
  • Technical maintenance and updates
  • Email and chat support

No surprises: the displayed price is what you pay. No additional creation costs. Check our pricing page for details, or read our complete guide on website pricing.

Can I change my plan?

Yes, at any time. You can upgrade to a higher plan whenever you want. The migration is seamless and your site stays online during the transition.

Write to us by email or chat and we'll walk you through the switch and how it affects your billing.

How do I cancel my subscription?

On the monthly plan, you can cancel at any time from your dashboard, with no fees: it takes effect at the end of the current month. Annual plans are 12 months paid upfront. You can also send an email to hello@madra.io or use our contact form.

We can also send you the full export of your site (code, images, texts).

Are there any hidden fees?

None. Your subscription price covers the entire service. No setup fees, no creation fees, no hidden costs. The monthly rate is all-inclusive.

Is the domain name included?

The domain name is included in all plans, and it belongs to you: you keep it if you leave. You can also use a domain you already own.

In all cases, we handle the complete technical setup: DNS pointing, SSL certificate, and going live. You don't have to do anything.

Modifications & support

How do I request a modification?

Send us an email at hello@madra.io or use our contact form describing the desired change. It's as simple as that.

Examples of common modifications:

  • Text changes or schedule updates
  • Adding or replacing a photo
  • Changing a color or design element
  • Adding a new section or page
How quickly is a modification applied?

Content changes (text, images, sections) are done within 24 business hours.

A full redesign is not part of the subscription and is quoted separately. We always inform you of the estimated timeline upon receiving your request.

Is support included in the subscription?

Yes. Technical support is included in all plans. Our team assists you with:

  • Technical questions about your site
  • Content change requests (included)
  • Advice to improve your online presence
  • Resolving any technical issue

On the Acceleration plan, you also get priority support within 24h.

Can I edit my site myself?

Our sites are delivered turnkey and modifications are handled by our team to ensure quality and technical consistency. This frees you from any technical constraints.

If you'd like direct editing access to your site, contact us to discuss available options.

Contact us

Need personalized help?

Our team is available to answer all your questions. Choose the method that suits you best.

Email

A real team replies by email. The fastest way to reach us.

hello@madra.io

Form

Describe your need in detail and receive a complete, tailored response.

Fill out the form

Chat

Chat directly with our team via the chat widget at the bottom of the page.

Write to us

Email & chat

A real team replies

Support included

In all plans

Changes included

Text, images, sections

Dedicated team

Experts at your service

Can't find the answer?

Our team is available to answer all your questions. Contact us by email or via our form.

You can also check out our blog or learn more about our team.