Support

How can we help you?

Find answers to your questions or contact our team directly.

Before ordering

How does it actually work?

The process is designed to be as simple as possible:

  • Fill out our form — describe your business, your needs and your preferences (colors, style, desired content). It takes about 15 minutes.
  • Our AI generates your site by combining artificial intelligence and web best practices to create a high-performance site tailored to your industry.
  • A human expert checks everything: content, design, responsiveness, SEO, forms, links. Nothing is published without human validation.
  • You receive your site ready to go live, with your domain name configured.

The entire process takes less than 24 hours.

What formats do you deliver?

Your site is directly hosted and published by us. You don't need to download or install anything. We handle hosting, SSL certificate, domain configuration and technical updates.

If you wish, we can also provide you with the source files of your site (HTML, CSS, JS) so you can keep a copy.

Can I see examples before ordering?

Absolutely. Check out our work directly on our homepage. Each site shown was generated by our AI + human verification pipeline.

The examples cover many industries: tradespeople, freelancers, restaurants, coaches, associations, and many more. This will give you a precise idea of the quality level we deliver.

What do I need to provide to get started?

The bare minimum: fill out our form describing your business. From there, our AI can already generate a complete, professional site.

For optimal results, you can also provide:

  • Your logo (if you have one)
  • Photos of your business, products or team
  • Specific text you want included
  • Your contact details, hours, social media links

If you don't have all of that, no worries: our AI writes the content and we use professional visuals suited to your industry.

How quickly is the site delivered?

Your site is delivered in less than 24 hours after your order is confirmed and your information is received.

AI generation takes a few hours. Human verification and adjustments are done right after to ensure a flawless result.

Your site

Will my site be mobile-optimized?

Yes, 100%. All our sites are designed with a mobile-first approach. The design is first optimized for smartphones, then adapted for tablets and desktops.

Each site is tested across multiple resolutions and browsers before delivery. With over 70% of web traffic coming from mobile, it's an absolute priority.

Is SEO included?

Yes, technical SEO is natively integrated in every Madra site:

  • Optimized title and meta description tags
  • Consistent H1-H6 semantic hierarchy
  • Schema.org structured data
  • Automatically generated XML sitemap
  • Optimized images with alt tags
  • Ultra-fast loading time (Core Web Vitals in the green)

Our sites achieve an average SEO score of 100/100 on Google Lighthouse.

Can I have a professional email address?

Yes. With plans that include a domain name, you can get a professional email address like contact@your-business.com.

We help you set up your professional mailbox. It's a real advantage for your credibility with clients.

How many pages are included?

The number of pages depends on the plan chosen:

  • Starter plan: a complete one-page site with all essential sections (about, services, testimonials, contact)
  • Higher plans: multiple dedicated pages (home, services, about, contact, gallery, etc.)

In all cases, the content is structured to cover your business needs and convert visitors into clients.

Will my site be fast?

Extremely fast. Our sites are generated in pure HTML/CSS/JS, without heavy CMS or unnecessary plugins:

  • Average load time under 1.2 seconds on 4G mobile
  • Lighthouse Performance score of 95+
  • Hosted on a global CDN (300+ points of presence)

A fast site means better Google rankings and a better experience for your visitors.

Subscription & billing

What are the prices?

Our plans start from €39.90/month. This price includes:

  • Complete site creation by AI + human verification
  • High-performance hosting on a global CDN
  • SSL certificate (HTTPS) included
  • Technical maintenance and updates
  • Email support

No surprises: the displayed price is what you pay. No additional creation costs. Check our pricing page for details, or read our complete guide on website pricing.

Can I change my plan?

Yes, at any time. You can upgrade to a higher plan whenever you want. The migration is seamless and your site stays online during the transition.

The change takes effect immediately and the price difference is prorated for your current billing period.

How do I cancel my subscription?

You can cancel at any time, with no cancellation fees or minimum commitment. Send an email to hello@madra.io or use our contact form.

Your site stays online until the end of your current billing period. We can also send you the source files if you wish.

Are there any hidden fees?

None. Your subscription price covers the entire service. No setup fees, no creation fees, no hidden costs. The monthly rate is all-inclusive.

Is the domain name included?

The domain name is included in certain plans. For plans that don't include it, you can use a domain you already own or purchase one through the registrar of your choice.

In all cases, we handle the complete technical setup: DNS pointing, SSL certificate, and going live. You don't have to do anything.

Modifications & support

How do I request a modification?

Send us an email at hello@madra.io or use our contact form describing the desired change. It's as simple as that.

Examples of common modifications:

  • Text changes or schedule updates
  • Adding or replacing a photo
  • Changing a color or design element
  • Adding a new section or page
How quickly is a modification applied?

Simple modifications (text, images, colors) are usually completed in less than 24 hours.

For more complex changes (adding pages, redesigning a section, new feature), it may take up to 24 hours. We always inform you of the estimated timeline upon receiving your request.

Is support included in the subscription?

Yes. Technical support is included in all plans. Our team assists you with:

  • Technical questions about your site
  • Modification requests (unlimited)
  • Advice to improve your online presence
  • Resolving any technical issue

We commit to responding to your requests within 24 business hours.

Can I edit my site myself?

Our sites are delivered turnkey and modifications are handled by our team to ensure quality and technical consistency. This frees you from any technical constraints.

If you'd like direct editing access to your site, contact us to discuss available options.

Contact us

Need personalized help?

Our team is available to answer all your questions. Choose the method that suits you best.

Email

Guaranteed response within 24 business hours. The fastest way to reach us.

hello@madra.io

Form

Describe your need in detail and receive a complete, tailored response.

Fill out the form

Chat

Chat directly with our team via the chat widget at the bottom of the page.

Write to us

Response in 24h

Business days maximum

Support included

In all plans

Unlimited changes

Text, images, design

Dedicated team

Experts at your service

Can't find the answer?

Our team is available to answer all your questions. Contact us by email or via our form.

You can also check out our blog or learn more about our team.